AI support for teams that actually care
Upload your knowledge base, embed a chat widget or connect WhatsApp, and let Suba360 answer routine questions. When it can't help, it escalates to your team with full conversation and customer context.
Humans + AI
One support team
Humans + AI · one support team
Built for teams who show up for customers
Answers from your docs, escalation when it matters, and full context passed to your team — no handoff black holes.
Suba360
Typically replies instantly
AI-first support flow
Bot handles the routine. Humans take the hard parts.
Every visitor hits one AI agent first. Most conversations end there — only the tricky ones reach your team.
Step 1 — All enquiries flow in
AI agent
Answers from your KB
Step 2 — Most resolve automatically, a few escalate
Resolved by AI
Refunds, hours, shipping, passwords — handled instantly.
Escalated
To S1–S4 with full thread
Example month — 900 conversations
Resolved by AI
0
Escalated to team
0
Illustrative split — your ratio depends on volume and escalation rules.
Instant answers, around the clock
Routine questions — hours, pricing, how-tos — are resolved in seconds from your knowledge base.
Agents focus on what matters
Humans only see escalated chats: billing disputes, edge cases, and high-stakes requests.
Full context on every handoff
Escalations include the full thread and customer details — no repeat explanations.
Scale without linear headcount
Handle more visitors across web, app, and WhatsApp without hiring for every ticket.
Embed the widget
Add chat to your site. One script tag.
The embeddable widget is live today. Paste the snippet, connect your knowledge base, and start capturing conversations.
- One script tag on any website
- Answers from your uploaded PDF, MD, TXT & Word docs
- Escalates to your team with full chat history
Zendesk, Stripe & more — integrations coming soon .
<script
src="https://app.suba360.com/widget.js"
data-agent-id="YOUR_AGENT_ID"
async
></script>Available now
What you can use today.
Honest scope — web, WhatsApp, and escalation — shipping and improving every week.
WhatsApp Integration
Connect WhatsApp Business or link your number via QR. The same AI agent and knowledge base — customers reach you on the channel they already use.
RAG & Knowledge Base
Upload PDF, Markdown, plain text, and Word documents. Your agent answers from verified content — not guesses.
Website Crawling
Point at a URL and Suba360 indexes your site into the knowledge base — single pages or deep crawls across your docs.
Embeddable Widget
Add a chat widget to your site with a single script tag. Match your brand and start collecting conversations.
Smart Escalation
When the agent can't help, it hands off to your team with the full conversation and context attached.
Conversations & Customers
See every chat in one place. Track customer details and history so your team never starts from zero.
On the roadmap
Coming soon.
We're building in public. These are next — not vaporware, just not ready yet.
Integrations
Connect Zendesk, Stripe, Shopify, Slack, and more — sync data and trigger actions from your stack.
Multi-modal Vision
Let customers share screenshots and images. The agent reads visual context alongside your docs.
Audio & Voice
Voice agents and audio channels for phone and spoken support — beyond text chat.
Sentiment Analysis
Detect frustration, urgency, and satisfaction in real time — route or escalate before issues escalate.
How it works
Docs in. Answers out.
Upload files, embed the widget, connect WhatsApp, handle chats, escalate when needed.
Upload your docs
Add PDF, Markdown, text, Word files, or crawl your website to build your knowledge base in minutes.
Connect web & WhatsApp
Embed the chat widget on your site or link WhatsApp Business. One agent, every channel.
Agent answers from your KB
Customers get replies grounded in your uploaded content — with conversation history saved.
Escalate when needed
Complex issues route to your team with customer info and the full thread attached.
How it works
Docs in.
Answers out.
What's live today: upload files, embed the widget, connect WhatsApp, handle chats, escalate when needed.
Try it free
Upload docs. Embed chat.
Free to start. Only features that exist today.