Frequently Asked Questions (FAQ) pages are often the most visited pages on a company's website. Yet, they are usually the most neglected.
Most FAQ pages consist of questions a product manager assumed users would ask 3 years ago. They rarely reflect the actual questions confusing users today. Suba360 changes that.
Data-Driven Documentation
Your autonomous chat agent handles thousands of interactions. Suba360's FAQ Generation engine continuously analyzes these transcripts to identify emerging trends.
If there is a sudden spike in users asking "Where is the export button?" after a new UI release, the engine flags this immediately.
The system then drafts a concise Q&A pair addressing the exact issue and places it into a review queue.
The FAQ Generation Workflow
- Trend Analysis: Scans your real-time chat logs for high-frequency, unresolved queries.
- AI Drafting: Generates a clear, accurate Answer based on your Hardened Retrieval System's source truth.
- Approval: Presents the new Q&A pair in your Suba360 Dashboard.
- Live Deployment: Upon your approval, the new FAQ is pushed live to your Help Center subdomain instantly. ::
A Self-Healing Support System
What happens to your FAQ page when a feature is sunset or changed? Usually, the outdated information sits there for months confusing users.
Because Suba360's FAQ Generation is tied directly to your unified knowledge base (including your live website data and GitHub syncs), the AI detects conflicts. If a generated FAQ contradicts newly ingested API documentation, the system will flag the FAQ as "stale" and suggest a rewrite.
Your support center heals itself.
Analytics You Can Act On
These auto-generated FAQs do more than deflect tickets; they act as a product roadmap. By reviewing the FAQs Suba360 generates, your engineering and product teams gain direct insight into where the user experience is failing.
If you are constantly having to approve FAQs about a specific confusing billing page, it's a clear signal to redesign that page.
Start building a knowledge base that works for you. Explore Suba360 Plans